How good is your customer support? Will you be there for me when I need you?
We can have the best CRM with the most robust dashboard and analytics. The perfect CRM customer support should include the most CRM support anywhere and anytime. Having options to contact via smartphone, email, live chat or web will allow us to report the issue as it happens and get resolution as soon as possible.
Is your CRM market tested and trusted by customers?
Finally, we have to make sure that our CRM solution has a track record that we have approved of before deciding to continue moving forward with them. We have to take a look what their customers are saying on their website. Doing research and finding the perfect CRM solution can save us a great deal of aggravation.