Voltage, Current, Power and Resistance are terms that are not limited engineering nowadays and has become a part of our normal day-to-day vocabulary instead. But there are times when [...]
An operating system (OS) is a system software that manages all other application programs in a computer. It acts as an interface between the computer hardware and the user [...]
It is no doubt that a healthy sales pipeline is essential for growth of any business. The technology available to the sales team today allows them to maintain a [...]
CRM, also known as customer relationship management, is used to amount to a little more than just remembering a client’s name. In today’s world, businesses are using more powerful [...]
As per naming convention, online appointment scheduling is much pretty. It is a way for customers and prospects to schedule online appointment meetings. This can be possible through the [...]
An agent’s work is not finished the moment when he disconnects the call with customers. Automated after call work is equally important as the post call work. How can [...]
Sometimes it is confusing to understand the difference between the contact management and CRM software. This happened because both are very similar concepts. But they have some distinct characteristics [...]
There is a lot of excitement about new technology in customer service, support and success. The progress of video, real time messaging, chatbots, artificial intelligence, cryptocurrencies, self-service and even [...]
In the early 2020s, I can remember that we have to hit each number on my old Nokia phone multiple times for each letter. But now most people have [...]
On one side, we have got inbound only people. The inbound sale is famous for being able to attract customers in any business because it is cost effective and [...]
