Inside sales executives conduct their prospecting, outreach and selling remotely. Instead of travelling to meet many prospects in person, they form connections with prospects by the use of technology.
By Leveraging email, advanced telephony, social media and various customer relationship management software’s, they form a rapport with the prospects, without ever meeting them in person.
The emergence of all-in-one CRM solutions . Which include built-in sales tools, has empowered sales teams to close deals in an accurate way. With these tools, they can easily form a rapport with prospects, without the need to travel for face-to-face meetings.
A recent survey says that, LinkedIn found that 33% of inside sales executives. Who use CRM and Sales intelligence tools? Spend around three to five hours in a week to uncover the insights about these leads and prospects by using these tools.
As a matter of fact, these insights are very critical to the success of any sales team. This is very difficult without the help of technology.
Here we are going to discuss the top most skills which an inside sales executive needs to master to become a top performer.
The most important skill which we all need to master is the art of becoming a great problem solver. There are four basic steps in problem solving:
1. Defining the problem
Though it seems as the easiest step in problem solving, it’s one of the most critical and often mistaken step. In most cases, a lack of proper training or an unreasonable workload might be the problem.
2. Generating alternatives
While dealing with new problems, instead of considering alternatives, go with the solution that comes to your mind first. The best way to come up with an alternative is to visualize the ideal outcome and consider the core benefits.
3. Evaluating and selecting alternatives
At this stage, it’s important to make a series of different considerations while choosing your course of action.
The best problem solvers are the ones who can identify the difference between the first acceptable solution and the best possible solution to a problem.