An agent’s work is not finished the moment when he disconnects the call with customers. Automated after call work is equally important as the post call work. How can we conclude our call and how we manage to learn from each call makes all the difference. We should be able to assess each call from the customer’s point of view and spot scope for perfection. After call work is the common point for all call-centers and can negatively affect the agent efficiency, customer satisfaction and call center level of service if neglected.