There is a lot of excitement about new technology in customer service, support and success. The progress of video, real time messaging, chatbots, artificial intelligence, cryptocurrencies, self-service and even [...]
Over the past ten years, the advancement in the customer support technology have taken much of the responsibility out of the agents’ hands. The tools which are utilizing the [...]
In today’s world, customer satisfaction and customer advisory are increasingly variables. From previous days, now customers have enough power to drive the business’s operating practices and also for product [...]
Customer acquisition is an important part of growing our business. Side by side we all know that customer retention is also critically important if we run a subscription based [...]
